Some companies are removing Customer Success. Others are investing heavily. Episode one of the series looks at what is driving both decisions, and what the version of CS that gets funded actually looks like.

A hands-on working session on how prioritization drives retention and expansion, with a simple framework, a weekly operating rhythm and live demos of how AI can surface risk and opportunity early.

Lincoln Murphy and Johan Nilsson in a candid conversation about what is real versus hype in AI and Customer Success, why NRR feels harder, and what CS leaders should stop, start and double down on.

Customers now expect bigger outcomes and instant value. This session looks at how Customer Success, Product and Revenue teams are adapting their playbooks, and how Jecta is designed around these principles.